OfficeServ DataView

System Features OfficeServ DataView comprises three components: Data Collector: Collects and analyzes callevents on the system Data Manager: Calculates and saves statistics from collected data Scheduler: Provides database andscheduled report management The OfficeServ DataView application offers key features for greater functionality and cost-efficiency: System wide On/Off License Model Data is stored in Microsoft® Access database or SQL server formats Built-in warning for Access database storage limits Database backup with reporting capabilities Web-based application designed specifically for Internet Explorer software User accounts with multiple permission levels provide data access 45 statistical reports track trunk, station, Voicemail(VM) and Automatic Attendant (AA) usage, as well as Uniform Call Distributor (UCD) and operator group statistics 14 live monitors track trunk, station, UCD, operator and VM/AA activity Report scheduling for daily, weekly or monthly statistics Up to 18 reports can be generated for each interval Configurable agent PC wallboard-type window displays up to 22 statistics using programmable alarm thresholds Any and all reports exported to Microsoft® Excel with one click Abandoned Call List displays details of each lost call Station and trunk port statistics list all calls to or from specific station or trunk, including detailed call information Multilingual support per user account - English, Korean,German and Italian